Cancellation, Rescheduling & Refund Policy

CELLIQ Wellness understands that plans may change. Cancelling an appointment requires rescheduling under the rules below. No cancellation fees apply.

This policy applies to confirmed appointments, prepaid sessions and package appointments. Package validity and carry-over rules continue to apply.

1. RESCHEDULING

Each appointment may be rescheduled no more than twice. Replacement appointments are subject to availability. Cancelling and rebooking does not reset this limit.

For same-day appointments, online changes close 30 minutes before the appointment. For other appointments, online changes close two hours before the appointment. After the applicable cutoff, contact CELLIQ for assistance or emergency review.

2. SAME-DAY BOOKINGS AND RESCHEDULING

Same-day bookings and rescheduling must be made at least 90 minutes before the replacement appointment, which may not start before 09:00. Same-day bookings and same-day rescheduling are unavailable on Saturdays. Saturday appointments may be booked in advance.

3. CANCELLATION

No cancellation fee or fractional-session deduction applies. Cancellation releases the original appointment time and requires selection of a replacement appointment under the same package. Cancellation does not create an additional session or automatically trigger a refund.

4. RESCHEDULING WINDOW

The replacement appointment must take place within five calendar days of the original appointment, or before the applicable package validity/carry-over deadline, whichever comes first. Further changes do not restart this window or extend package validity. Contact CELLIQ if no eligible replacement can be booked.

5. APPOINTMENT NON ATTENDANCE

A client who does not attend a confirmed appointment and has not cancelled or rescheduled beforehand is regarded as a no-show. The full prepaid appointment value is forfeited, or one package session is regarded as used. No automatic refund applies.

6. LATE ARRIVAL

Clients should arrive on time. Late arrival may shorten a session to avoid delaying the next client; the full appointment fee still applies. If the session can no longer reasonably be provided, CELLIQ may treat it as a cancellation requiring rescheduling or as non-attendance, as applicable. No cancellation fee applies.

7. BOOKING CREDITS

Rescheduling remains linked to the original booking and package. The five-calendar-day window and package deadlines apply; no extra sessions or automatic validity extensions are granted. Credits remain for the original client and eligible service. Transfers require CELLIQ approval.

8. REFUNDS

Package purchases are governed by their package rules. Refunds are not automatic and require explicit admin approval. If approved, the payment method and processing arrangements will be confirmed by admin. Processing times depend on the payment provider and bank.

9. CELLIQ-INITIATED CANCELLATIONS

If CELLIQ cancels an appointment, rescheduling will be arranged subject to availability. Where the normal replacement window cannot be met, admin must resolve the exception. No refund is automatic; refund requests require admin approval.

10. PACKAGES AND PREPAID SESSIONS

All treatment appointments last 45 minutes. Multi-session packages must have their first appointment booked within seven days of successful payment; validity starts on the first session date and cannot restart once that date arrives.

Single Session: R400; attend within seven days of successful payment; no carry-over.

3 Session Package: R1,050; three weeks from the first session; one unused session may carry into week four.

6 Session Package: R1,920; five weeks from the first session; one unused session may carry into week six.

Monthly 4 Sessions: R1,360; one purchase of four sessions over four weeks; one unused session may carry into week five. No automatic recurring subscription.

6 Month Package: R7,799 upfront; 24 sessions in six consecutive 28-day allocations, with four sessions per allocation. One unused session per allocation may carry into the immediately following week only.

11. HOW TO CANCEL OR RESCHEDULE

Use an official CELLIQ booking or communication channel. The time the request is received determines whether the applicable online-change cutoff is met. Contact CELLIQ for assistance after the cutoff or where package validity, carry-over or the rescheduling limit prevents a replacement.

12. ACCEPTANCE

By confirming a CELLIQ booking, the client confirms acceptance of this policy together with the CELLIQ Terms & Conditions.