Privacy Policy

Last updated: September 2026

1. Introduction

CELLIQ Wellness respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how CELLIQ collects, uses, stores, shares and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

2. Personal Information We May Collect

Depending on how you interact with CELLIQ, we may collect:

• Name and contact details
• WhatsApp number, email address and telephone number
• Booking and appointment information
• Payment and transaction information
• Information provided through CELLIQ questionnaires and consent forms
• Relevant health, medication, treatment or wellness information voluntarily disclosed for assessing suitability for CELLIQ services
• Communications with CELLIQ
• Website usage, device and technical information
• Feedback, reviews and testimonial permissions

We only collect information that is reasonably necessary for the purpose for which it is required.

3. Why We Use Your Information

Personal information may be used to:

• Manage bookings, cancellations and rescheduling
• Assess suitability for CELLIQ services
• Provide appointment preparation information
• Process and verify payments
• Send booking confirmations and reminders
• Communicate with clients regarding their appointments
• Maintain client and booking records
• Follow up after sessions
• Manage client feedback and reviews
• Improve CELLIQ services
• Meet legal, accounting and regulatory requirements

Where consent is required, information will only be processed with the appropriate consent.

4. Health and Wellness Information

Certain information provided to CELLIQ may relate to a client's health or wellbeing.

This information will only be collected where reasonably necessary for assessing suitability, safety or the provision of CELLIQ services.

Clients should provide accurate and relevant information where requested.

Access to health related information will be limited to authorised persons who require it for a legitimate purpose.

5. WhatsApp, Online Bookings and Automated Systems

CELLIQ may use WhatsApp, online booking systems and other digital platforms to manage enquiries, appointments, reminders and client communications.

Information submitted through these systems may be securely processed by approved technology service providers acting on behalf of CELLIQ.

CELLIQ will take reasonable steps to ensure that service providers handling personal information maintain appropriate privacy and security safeguards.

6. Payments

Payments may be processed through third party payment providers.

CELLIQ does not need to store full bank card details where payments are processed securely by an authorised payment provider.

Payment information may be retained where reasonably necessary for booking, accounting, refund and legal purposes.

7. Sharing of Information

CELLIQ does not sell personal information.

Personal information may only be shared where reasonably necessary with:

• Authorised CELLIQ personnel
• Healthcare professionals where appropriate and authorised
• Booking, hosting, communication and technology providers
• Payment service providers
• Professional advisers or authorities where required by law

Only information reasonably necessary for the relevant purpose will be shared.

8. Information Security

CELLIQ takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to persons who have a legitimate need to access it.

9. Retention of Information

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected or where retention is required by law.

Information that is no longer required will be securely deleted, destroyed or de-identified where appropriate.

10. Your Rights

Subject to applicable law, clients may request:

• Access to their personal information
• Correction or updating of inaccurate information
• Deletion of information where legally permitted
• Objection to certain processing
• Withdrawal of consent where processing is based on consent

Clients may also lodge a complaint with the South African Information Regulator if they believe their personal information has been processed unlawfully.

11. Information Regulator

The Information Regulator is the South African authority responsible for overseeing POPIA and PAIA compliance.

12. Changes to This Policy

CELLIQ may update this Privacy Policy where its services, systems or legal requirements change.

The latest version will be published on the CELLIQ website.

13. Contact CELLIQ

Questions, requests or concerns relating to personal information may be directed to: